• Integrated Applications • Application Development & Integration • Business Intelligence • Enterprise Collaboration & Content Management

• Internet Business • Enterprise Migration & Consolidation • High Performance & High Availability • Messaging & Directories • Storage Solutions

CompuTouch Professional Services

CompuTouch Professional Services (CPS) helps businesses to optimize their technology, enhance productivity, reduce business risk and maximize return on investment. CPS leverages expertise in technology consulting, application development, solutions integration and infrastructure systems to design, develop and implement end-to-end technology solutions. These solutions help clients to solve critical business challenges, maximize the value of their information technology investments, and create an efficient, effective and scalable enterprise.

Delivering Solutions

CompuTouch is renowned for delivering value to clients and CompuTouch Professional Services continues that unwavering focus on our clients. Understanding the complex nature of business today and the key role that technology plays in the success of overall business strategy. CPS brings deep solution development expertise in the areas of integrated applications and optimized infrastructure solutions designed to deliver end-to-end technology services that optimize your infrastructure and improve organizational efficiencies, increase customer satisfaction, and strengthen partner relationships.

Proven Methodology

Today's businesses are depending more and more on their information technology departments. Often the serious challenges faced by businesses impact not only the business, but IT strategies as well. As a result, organizations must rely on professional services organizations that have both business and technical skills and the ability to perform within real-life situations. Drawing from years of experience, CompuTouch Professional Services consultants also utilize our proven methodology and project management expertise to understand business objectives, IT strategies, and design plans, which are flexible to adapt to current environments and structured to deliver the desired results.
With the need to utilize technology efficiently in today's ever-changing marketplace, companies must engineer availability, security, and reliability into every process to attain and sustain their business. A professional and effective project management service and a robust and repeatable methodology are the key factors needed to do so successfully. Guided by your overall requirements, CompuTouch Project Managers lead cross-functional project teams to plan, implement, and manage deployment programs using consistent and proven "Best Practice"

Application Development

What is Application Development & Integration?

CompuTouch Professional Services builds and integrates business-critical, scalable systems that link disparate platforms and data sources in order to process information more effectively and reliably. Extending the Microsoft platform and integrating it with our clients' enterprise systems, including disparate databases and platforms such as J2EE. CompuTouch Professional Services can tackle problems like these and provide solutions.
What are the potential benefits of Application Development & Integration?

• Increased transaction volume and speed for greater responsiveness
• Improved reliability and scalability through tighter platform integration
• Ability to deploy cutting-edge systems that integrate with existing systems

Enterprise Collaboration & Content Management?

CompuTouch Professional Services uses knowledge and content management, enterprise collaboration, and information architecture to help clients achieve maximum value from their intellectual capital and apply it to drive bottom-line results. The proliferation of communication channels poses critical challenges to companies attempting to seamlessly manage knowledge within the enterprise and beyond (partners, suppliers, and customers). Collaboration solutions provide a strategy to help get the right information to the right people at the right time, with the goal of improving organizational performance.
What are the potential benefits of Enterprise Collaboration & Content Management?

• Increased employee productivity through better knowledge management
• Improved organizational responsiveness and effectiveness through better information sharing
• Maximized competitiveness and profitability through greater availability of critical data

Knowledge Management

With the exponential growth of critical information needed to manage businesses today, a key challenge for most employees is managing time spent sifting through these sources of information to determine what is relevant and important to their work. As this information flow increases, both inside and outside the enterprise, the challenge becomes not just overwhelming to the individual worker, but extraordinarily costly to the company.
CompuTouch Professional Services intranet portal solutions are designed to help ensure that your employees can find knowledge and information quickly and easily in these critical scenarios:

• I know the information exists and I know where it is
• I know the information exists, but I don't know where it is
• I don't know if the information exists

With a collaborative portal solution, organizations can leverage enterprise knowledge to:

• Improve organizational responsiveness by improving access to customized information, and by helping identify expertise in the extended enterprise.
• Increase employee productivity by facilitating the reuse of knowledge and best practices through efficient storage

   and retrieval of documents and emails.
• Foster greater innovation by helping employees avoid "reinventing the wheel" and concentrate on building upon proven successes.
• Optimize collaboration within the enterprise and in the extended enterprise — the value chain that includes partners, suppliers and customers.

Microsoft SharePoint Portal Server 2001

CompuTouch Professional Services experts have in-depth knowledge and experience with Microsoft's SharePoint Portal Server 2001 as a platform for document management and collaboration. Our Fast Track to SharePoint is designed to quickly get your organization up and running with a collaborative portal.

• Validate your business objectives for a SharePoint portal solution.
• Identify key business processes necessary to make sure that your portal solution will provide sustainable and measurable value to your    

    organization.
• Conduct a comprehensive content assessment to help us understand your current sources of information.
• Develop and implement a SharePoint portal that will meet your immediate and high-priority needs.

• Provide a platform for expanding and adding both content sources and business processes as your needs and budget evolve.

Our Fast Track to SharePoint Portal Server can help organizations implement an initial platform and framework to help achieve these objectives.

Infrastructure Migration

M migration is more a question of when than why. Financially the argument for migration is sound, newer applications and operating systems offer unparalleled advantages both technically and through demonstrated business, especially as support for your current environment is retiring. As operating systems and applications continue to evolve and provide more functionality and features to address business computing needs, many organizations consider other means to run their business. Migration meets the needs of many interests within your business under the demand to provide interoperability, reliability and manageability on an enterprise wide scale. Traditionally, large enterprises face months of manual migration work tying up both human and technology capital without the promise of minimal disruption to end user operation. Only by understanding the current and anticipated demands on the business can a sizable migration be executed that adds value, and does not jeopardize business productivity.

Infrastructure Migration Assessment

CompuTouch Infrastructure Migration Readiness Assessment assists customers in determining the viability, necessity and value associated with a Windows 2000 Server and Exchange 2000 migration. The Infrastructure Migration Readiness Assessment provides informative approach to understanding the business and technology implications of an infrastructure migration. Drawing from many years of experience, CompuTouch Professional Services consultants utilize proven methodology and project management expertise to provide efficient and effective solutions in a timely manner. As a result, our consultants work to understand business objectives, IT strategies, and design plans, which are flexible to adapt to current environments, future growth and structured to deliver the desired results.

Step 1: Identify Barriers
• Clearly state your vision and objectives for migration Discover and baseline your current environment, including server hardware, installed software, WAN/LAN and Domain topology and security
• Develop risk and mitigation plans associated with a migration

Step 2: Design a Migration Platform
• Establish management tools standards
• Document your business & technical drivers
• Comprehensive Active Directory and/or Exchange 2000 architecture design
• Operational recommendation for managing the new Windows environment including backup & recover, security and administration

Step 3: Prepare and Plan for Migration
• Establish a migration strategy
• Validate sizing & performance assumptions
• Integrate your migration plans with your support teams
• Document the final migration plan
• Confirm your plan through pilots & Proof of Concept

Step 4: Manage your Migration
• Manage your deployment through tools based methodologies to mitigate risk and increase efficiency
• Utilize proven communications, metrics management & delivery methodologies

Microsoft Active Directory

The need for an ever more powerful, transparent, and tightly integrated directory service is driven by the explosive growth of networked computing. As local and distributed enterprises grow larger and more complex due to distributed resources, application dependencies, security requirements and internet connectivity, more is required of a directory service. A directory service is both a management necessity and a user tool. As the number of objects in a network grows, the directory service becomes essential. The directory service is the hub around which a large distributed system turns. Microsoft's Active Directory assists in bringing resources and systems management together and is designed to allow companies to significantly lower total cost of ownership by providing a single place to manage users, groups and network resources, as well as distributed software.

Active Directory Design and Deployment

While Active Directory can help simplify management tasks and strengthen network security, you must properly design your directory structure to maximize these benefits. CompuTouch Professional Services assist customers throughout the move to Microsoft® Windows 2000 Active Directory by working to firmly understand your business and technical requirements through the use of our proven consultative and discovery best practices. CompuTouch Professional Services will work with you and your staff to design a scalable directory strategy that includes detailed design documentation, a comprehensive validation strategy, and a mature deployment plan.

• Comprehensive Functional and Technical Specification documents
• Detailed validation planning and execution, including pilot deployments, proof of concept engagements and prototypes
• Detailed documentation including solution recommendations, timelines and operational impact windows
• Expert Project Management & Deployment resources to help ensure successful solution deployment

Project Management

Businesses are depending more and more on their information technology departments. Often the serious challenges facing organizations impact not only the business, but IT strategies as well. As a result, corporations must rely on professional services organizations that have both business and technical skills and the ability to perform within real-life situations. Drawing from years of experience, CompuTouch Professional Services consultants utilize our proven methodology and project management expertise to understand business objectives and IT strategies to design solutions which are flexible to adapt to current environments and structured to deliver the desired results.
With the need to utilize technology efficiently in today's ever-changing marketplace, companies must engineer availability, security, and reliability into every process to attain and sustain their business. Professional and effective project management practices and a robust and repeatable methodology are among the key factors needed to achieve success.
Project Management is the ownership of a solution from start to finish, until all expectations are met. Project management must be utilized to ensure accuracy, efficiency and client satisfaction throughout all stages of a project lifecycle.

Project Management & Deployment

CompuTouch Professional Services has come to realize that the techniques for cost control, timeline development, resource procurement, scope management and risk management are applicable to a wide range of projects. Organizations relying on IT to create a positive impact are finding that project management provides many advantages - not the least of which can be improving the bottom line! Today's competitive landscape has created pressures which force greater efficiency; consequently, professional project management has found its place in the global business arena.

• Optimized planning and single point of ownership
• The ability to evaluate strategies in an effective manner
• Proper application of core methodologies, best business practices and tools
• Minimized disruptions to the business and end user productivity
• Timely access to the right resources
• Ability to deliver Return on Investment across the enterprise while minimizing costs by effectively monitoring timelines and resources.

Training and Certification

When it comes to technology, knowledge is power. CompuTouch Training & Certification program provides IT professionals worldwide with the education, tools and skills needed to succeed in today's highly competitive landscape. We developed the following two divisions to meet the distinct needs of large corporations, organizations and individual consumers.

CompuTouch delivers authorized Cisco® training as a Sponsored Organization of Tech 2000, a Cisco Learning Solutions Partner.

CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, PIX, IOS, Cisco IOS, Cisco Systems, the Cisco Systems logo, and Networking Academy are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.  All other trademarks mentioned in this web site are the property of their respective owners.