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Terms of USEFAQHigh Speed Wireless Internet AccessToday’s businesses depend on high speed internet access...Communicating with your customers and suppliers over the internet is becoming more important than ever. With today's fast paced business world, you can't afford not to have wireless internet services. More and more business is being done over high speed wireless internet services. It's a matter of convenience and speed. Your customers and suppliers are embracing the wireless internet as a method of doing quick, convenient business from the comfort of their own homes with t1 connectivity, isdn, dsl, or even more powerful, a t3 connection. You don't want to be left out of the wireless internet services. What is Wireless Internet? Fast, reliable, practical...If you already have a dedicated connection such as a T1, DSL, or cable modem, CompuTouch fixed wireless services offer an excellent level of redundancy, should your internet connection require 100% uptime. CompuTouch offers wireless internet access that’s more than 10 times faster than that of a 28.8 Kbps modem connection. Using wireless internet access, you will always be online 24/7, meaning you’re always connected to the internet, with never a busy signal. wireless internet is the way of the future, but it is still relatively new to the area. Optimal conditions need not apply as the thirst for high speed wireless internet services grows, the word wireless internet looms in the air. Most of the internet community has heard of DSL, ISDN, and Cable, but few have heard of a wireless internet connections. When the word Wireless is said, most think about cell phones and pagers, but it is so much more. High speed wireless internet is using wireless equipment to create an internet connection faster than just about any connection out there. The equipment consists of access units (which transmit the signal), and subscriber units (which receive the signal, can be an antenna or something similar to a dish). This equipment can allow someone to surf the internet at speeds faster than DSL and Cable. As wireless internet service providers, CompuTouch also offers
dedicated point-to-point wireless link consulting services and
equipment for speeds up to 480Mbps and beyond for distances up to 50
miles. If you're not willing to spend $20,000 or beyond, per month,
for a 45Mbps T3 connection, a point-to-point wireless link may be
the way to go!
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Client agrees to receive access to the
CompuTouch network services
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1. Selection of Service Plan. |
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2. Payment for Services. |
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3. Term. |
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4. Compliance with Law. |
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5. File Back-up. |
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6. Prohibition of Publication of
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7. DISCLAIMER OF WARRANTIES. |
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8. Limitation/Disclaimer of Liability. |
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9. Indemnity. |
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10. Resale of Provider's Service. |
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11. Governing Law/Venue. |
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12. Relationship of the Parties. |
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13. Taxes. |
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14. Waiver. |
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15. Attorneys' Fees. |
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16. IP Addresses. |
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17. Cancellation. |
What is Broadband?
Wireless broadband is a technology where your connection to the
Internet is made by a radio link to one of our antennas. This
allows us to do some pretty amazing things. First, we aren't
limited by cables like DSL or Cable Broadband; our connection to
you passes through the air. Since we aren't trying to make older
technology (like television cable) work for data, we can achieve
incredible speeds both from the network to you, and from you out.
Broadband is an always-on connection capable of providing
simultaneous mixed media (phone, fax, Internet) over the same line
with speeds that are substantially greater than a typical dial-up
connection.
How does all this work with one
computer?
Both the single and multi-computer installations begin with an
antenna and indoor radio transceiver. The antenna is approximately
12 inches by 12 inches in size and will reside within the attic of
your home, on an exterior wall, or atop your roof, pointed at our
base station. An antenna cable (coaxial; similar to TV cable) runs
from this device down into your house where it connects to the
wireless transceiver. The transceiver connects to your computer
via a USB cable. Your computer will need to have an USB port to
connect to the transceiver. Most late model computers include USB
ports. In a few simple install steps on your computer, you're
surfing the web. We'll do all the work and provide all the
equipment necessary.
Can I hook up my home network to your
service?
Yes! You can hook up as many computers as you want to the
transceiver via an Ethernet hub, switch or router.
We also offer routers, switches and hubs, both wired and
wireless, for your home networking needs.
Does your service use my current phone
line?
Not at all! With CompuTouch service you can talk on the phone and
surf the Internet at the same time. CompuTouch will never tie up
your phone line in any way.
Are the radio connections
harmful?
RF is a form of electromagnetic signal that can pass through the
air, walls, and for short distances even you! However, the signal
power for our equipment is significantly lower than a normal
cellular phone! CompuTouch strives to ensure the safety of its
customers.
What about privacy? Is someone watching
what I do online?
Not at all. CompuTouch does not monitor nor keep logs of what
individuals using the service are doing beyond total bandwidth
used and time online (to track the amount of data being
transferred for billing purposes, but not the activities being
performed). These are used to help maintain the network only, and
plan for expansion of our connections to the Internet. This also
means that YOU are responsible for your own parental controls on
your computer. We do not filter any access to the net and we are
not responsible for any content you find on it that doesn't reside
on our servers. If you wish to have inappropriate content
filtered, CompuTouch will be more than happy to install
third-party software on your computer.
I have a laptop. Can I surf from my back
porch or within your coverage area?
In most cases, users are too far away from the base antenna to be
able to receive a signal via a laptop card. However, we can
provide you with an inexpensive wireless access point and laptop
cards you can use to connect to your CompuTouch-provided broadband
equipment via a router, hub or switch.
Will I lose my connection every
time a bird flies by or it rains?
Absolutely not. The hardware automatically corrects and
compensates for brief interruptions, so even if a bird did happen
to get in the way (and it would need to be a REALLY big bird) you
probably wouldn't even notice. RF is not greatly affected by
weather, so feel free to surf right through the rain! (Lightning
is occasionally an issue in Pennsylvania. Most externally mounted
antennas will be equipped with a lightening arrestor, but we
recommend you not operate your computer, not just the wireless
network, during lightning storms as surges through the power
system may damage or destroy your computer.
What is the coverage area for
CompuTouch service?
The CompuTouch network currently covers most of the Lake Keystone
area. We can currently service most areas that other services can
not. Call us today at (918) 363-8029 to see if your are within
our network limits.
How fast is CompuTouch?
CompuTouch wireless Internet operates at a maximum burst of up to
3Mbps up AND down using our standard equipment. In reality, a raw
data burst rate of 2.5Mbps is the maximum throughput due to
wireless protocol overhead. Distance and cable length will affect
maximum transfer rate. For example, if a customer is five miles
away from a given tower, a possible up/down transfer rate might be
1-1.5Mbps, however if the customer is within two miles of the
tower, he or she may very well attain full burst rate.
With special equipment, we can reach sites with up to 480 megabits
a second. Our backbone is currently 100 megabits a second.
Is CompuTouch compatible with all
operating systems like Macintosh, Windows, Linux, Unix, OS/2 etc.?
Yes. Standard installation fees assume that your system is
supported by the manufacturer's driver set. If it is not, an
additional fee may be required. Any system that uses standard
Ethernet will work with CompuTouch. If you have questions, please
feel free to contact CompuTouch
How is CompuTouch different from DSL?
Most DSL providers deliver asymmetrical services. That means you
may get fast downloads, but you can only upload, or send a file at
a fraction of that speed. CompuTouch Offers fully symmetrical
services that provide equally fast download and upload speeds. And
since the CompuTouch Network has already been connected to your
community, we can usually install your service in a matter of a
few hours or days, not weeks like some DSL services.
How is CompuTouch different from a cable
modem?
CompuTouch provides an individual connection to the Internet,
unlike cable modems that provide a shared connection between
residents. With a shared connection, the more users on the
network, the slower the access speeds within the building.
CompuTouch manages its bandwidth to help provide consistent speeds
as Internet traffic increases.
What is the installation process?
In most cases, our installers will mount a small pizzabox-type
antenna on your roof, on an exterior wall, or within your attic,
and run the antenna cable inside your place of business. This
cable connects to a CompuTouch transceiver, which is then plugged
into your computer or network via an Ethernet network cable or
Ethernet network cable and network hub. Alternately, a USB adapter
may be used depending on the package purchased. Some plans even
come with a firewall solution to help protect your business
from many attacks. You will provide the Ethernet NIC card (network
hubs are available from CompuTouch for a nominal charge), which is
generally provided in many computers on the market today. An
average install takes from one to two hours.
Is the CompuTouch service secure?
Aside from viruses and attacks from the Internet (which are
applicable to any type of network), a common question of wireless
networking is "can someone 'listen' to data on my wireless
network". The answer is No. FHSS technology (Frequency Hopping,
Spread Spectrum) was introduced 50 years ago by the military as a
way of sending secure communications, and is fully utilized in the
CompuTouch service. Signals are sent out over a multiple range of
frequencies at very low power, making it virtually impossible to
'listen in' on a signal. For more information on our technology,
please give us a call
What is Broadband?
Wireless broadband is a technology where your connection to the
Internet is made by a radio link to one of our antennas. This allows
us to do some pretty amazing things. First, we aren't limited by
cables like DSL or Cable Broadband; our connection to you passes
through the air. Since we aren't trying to make older technology
(like television cable) work for data, we can achieve incredible
speeds both from the network to you, and from you out. Broadband is
an always-on connection capable of providing simultaneous mixed
media (phone, fax, Internet) over the same line with speeds that are
substantially greater than a typical dial-up connection.
How does all this work with one
computer?
Both the single and multi-computer installations begin with an
antenna and indoor radio transceiver. The antenna is approximately
12 inches by 12 inches in size and will reside within the attic of
your home, on an exterior wall, or atop your roof, pointed at our
base station. An antenna cable (coaxial; similar to TV cable) runs
from this device down into your house where it connects to the
wireless transceiver. The transceiver connects to your computer via
a USB cable. Your computer will need to have an USB port to connect
to the transceiver. Most late model computers include USB ports. In
a few simple install steps on your computer, you're surfing the web.
We'll do all the work and provide all the equipment necessary.
Can I hook up my home network to your
service?
Yes! You can hook up as many computers as you want to the
transceiver via an Ethernet hub, switch or router.
We also offer routers, switches and hubs, both wired and wireless,
for your home networking needs.
Does your service use my current phone
line?
Not at all! With CompuTouch service you can talk on the phone and
surf the Internet at the same time. CompuTouch will never tie up
your phone line in any way.
Are the radio connections harmful?
RF is a form of electromagnetic signal that can pass through the
air, walls, and for short distances even you! However, the signal
power for our equipment is significantly lower than a normal
cellular phone! CompuTouch strives to ensure the safety of its
customers.
What about privacy? Is someone watching what
I do online?
Not at all. CompuTouch does not monitor nor keep logs of what
individuals using the service are doing beyond total bandwidth used
and time online (to track the amount of data being transferred for
billing purposes, but not the activities being performed). These are
used to help maintain the network only, and plan for expansion of
our connections to the Internet. This also means that YOU are
responsible for your own parental controls on your computer. We do
not filter any access to the net and we are not responsible for any
content you find on it that doesn't reside on our servers. If you
wish to have inappropriate content filtered, CompuTouch will be more
than happy to install third-party software on your computer.
I have a laptop. Can I surf from my back
porch or within your coverage area?
In most cases, users are too far away from the base antenna to be
able to receive a signal via a laptop card. However, we can provide
you with an inexpensive wireless access point and laptop cards you
can use to connect to your CompuTouch-provided broadband equipment
via a router, hub or switch.
Will I lose my connection every time
a bird flies by or it rains?
Absolutely not. The hardware automatically corrects and compensates
for brief interruptions, so even if a bird did happen to get in the
way (and it would need to be a REALLY big bird) you probably
wouldn't even notice. RF is not greatly affected by weather, so feel
free to surf right through the rain! (Lightning is occasionally an
issue in Pennsylvania. Most externally mounted antennas will be
equipped with a lightening arrestor, but we recommend you not
operate your computer, not just the wireless network, during
lightning storms as surges through the power system may damage or
destroy your computer.)
What is the coverage area for
CompuTouch service?
The CompuTouch network currently covers most of the Lake Keystone
area. We can currently service most areas that other services can
not. Call us today at (918) 363-8029 to see if your are within our
network limits.
How fast is CompuTouch?
CompuTouch wireless Internet operates at a maximum burst of up to
3Mbps up AND down using our standard equipment. In reality, a raw
data burst rate of 2.5Mbps is the maximum throughput due to wireless
protocol overhead. Distance and cable length will affect maximum
transfer rate. For example, if a customer is five miles away from a
given tower, a possible up/down transfer rate might be 1-1.5Mbps,
however if the customer is within two miles of the tower, he or she
may very well attain full burst rate.
With special equipment, we can reach sites with up to 480 megabits a
second. Our backbone is currently 100 megabits a second.
Is CompuTouch compatible with all
operating systems like Macintosh, Windows, Linux, Unix, OS/2 etc.?
Yes. Standard installation fees assume that your system is supported
by the manufacturer's driver set. If it is not, an additional fee
may be required. Any system that uses standard Ethernet will work
with CompuTouch. If you have questions, please feel free to contact
CompuTouch
How is CompuTouch different from DSL?
Most DSL providers deliver asymmetrical services. That means you may
get fast downloads, but you can only upload, or send a file at a
fraction of that speed. CompuTouch Offers fully symmetrical services
that provide equally fast download and upload speeds. And since the
CompuTouch Network has already been connected to your community, we
can usually install your service in a matter of a few hours or days,
not weeks like some DSL services.
How is CompuTouch different from a cable
modem?
CompuTouch provides an individual connection to the Internet, unlike
cable modems that provide a shared connection between residents.
With a shared connection, the more users on the network, the slower
the access speeds within the building. CompuTouch manages its
bandwidth to help provide consistent speeds as Internet traffic
increases.
What is the installation process?
In most cases, our installers will mount a small pizzabox-type
antenna on your roof, on an exterior wall, or within your attic, and
run the antenna cable inside your place of business. This cable
connects to a CompuTouch transceiver, which is then plugged into
your computer or network via an Ethernet network cable or Ethernet
network cable and network hub. Alternately, a USB adapter may be
used depending on the package purchased. Some plans even come with a
firewall solution to help protect your business from many
attacks. You will provide the Ethernet NIC card (network hubs are
available from CompuTouch for a nominal charge), which is generally
provided in many computers on the market today. An average install
takes from one to two hours.
Is the CompuTouch service secure?
Aside from viruses and attacks from the Internet (which are
applicable to any type of network), a common question of wireless
networking is "can someone 'listen' to data on my wireless network".
The answer is No. FHSS technology (Frequency Hopping, Spread
Spectrum) was introduced 50 years ago by the military as a way of
sending secure communications, and is fully utilized in the
CompuTouch service. Signals are sent out over a multiple range of
frequencies at very low power, making it virtually impossible to
'listen in' on a signal. For more information on our technology,
please give us a call
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|
